Design Lead, Innovation Platform (Temporary)

Ariadne Labs is a joint center for health systems innovation at Brigham and Women’s Hospital and the Harvard T.H. Chan School of Public Health. Our goal is to create scalable solutions to improve healthcare for people everywhere. Better care means better health outcomes, lower costs, and more actual caring. Critical means solving health systems failures that have a major impact, typically touching people by the millions. Ariadne Labs currently has programs in the areas of childbirth, surgery, primary care and palliative care plus numerous projects in many other areas of healthcare delivery.

The Design Lead will be a part of the Innovation Platform and will report directly to the Assistant Director of Innovation.  The  Design Lead will work across 12+ projects to provide design and innovation support to diverse and cross-functional teams led by principal investigators. We anticipate the needs of the teams to be 70% design methodologies and strategy and 30% graphic design. 

The ideal lead will be able to integrate their own design experience and training into that of Ariadne Labs’ own approach to design, leveraging Ariadne Labs’ terminology & experience to date. They will appreciate and work within an established process that combines research, clinical expertise, and human-centered design. The ideal candidate will bring an equity, inclusion, and accessibility lens to their approach and energy to their work. The Design Lead will model an attitude of collaboration and co-creation. 

Job-Specific Responsibilities (Duties and Responsibilities): 

  • Provide guidance to project teams on how to incorporate design thinking, human factors engineering, product development, and systems design into their projects  
  • Attend team meetings to support multidisciplinary teams:
    • Support early brainstorming and clarification of “fuzzy” ideas as teams design for feasibility, usability, and acceptability of tools and measurement tools
    • Support teams to connect to end-users experience as well as facilitators and barriers to systems changes
    • Guide teams to simplify concepts and ideas, drive to clarity and impact, and always keep the goal and end-users in mind
  • Conduct user research (develop discussion guides, synthesis, and recommendations for tool design and improvement) 
  • Provide guidance to teams executing frontline interviews and/or prototype testing
  • Facilitate occasional workshops for brainstorming, workflow and journey mapping, user profiling, etc. (usually in 60-90 min team meetings)
  • Provide creative services to help visualize ideas to drive clarity and understanding in the early stages of ideas
  • Produce early versions and revisions of tools to be used in rapid-cycle testing with end-users
  • Develop & produce final versions of tools to be used in formal testing (tools may be paper-based, web-based, or integrated into existing systems in the healthcare setting)
  • Leverage Miro (or similar) to support the virtual design process

Education Requirements 

Bachelor’s degree, Master’s degree

Preferred Experience 

  • Has prior experience partnering with research staff to conduct landscape analysis, option/feature selection, user testing, and prototyping
  • Understands and utilizes common health system innovation models and methodologies including design thinking, systems engineering, human factors, and agile
  • Experience and successful track-record with developing high scalability products involving context assessment and implementation-readiness
  • Experience with various forms of user testing, including mixed-methods analyses, focus grouping, and rapid cycle feedback

Preferred Technical/Hard Skills 

  • Design Thinking
  • Systems Engineering
  • Human factors 
  • Agile
  • Graphic design 
  • Design experience in Google Suite (docs, sheets, etc) 

Preferred Soft Skills 

  • Teamwork
  • Analytical Thinking
  • Critical Thinking
  • Troubleshooting
  • Attention to Detail
  • Problem Solving
  • Verbal and Written Communication  
  • Awareness of and aptitude to appropriately and effectively understand, respect, and adapt to cultural and identity-based differences within group environments
  • Knowledge of and commitment to concepts and issues tied to social justice, diversity, equity, and inclusion 
  • Skills related to creating and supporting an environment that allows for inclusion, effective intercultural engagement, and personal humility and authenticity
  • Experience fostering and reinforcing an environment that values unique experiences, cultures, backgrounds, and goals

To apply please click here.