Ariadne Labs is a joint center for health systems innovation at Brigham and Women’s Hospital and the Harvard T. H. Chan School of Public Health. Our goal is to drive scalable solutions for better care at critical moments in people’s lives everywhere. Better care means better health outcomes, lower costs, and more actual caring. Critical means solving health systems failures that have major impact, typically touching people by the millions. Ariadne Labs currently has programs in the areas of childbirth, surgery, primary care and palliative care.
The temporary Quality Improvement Specialist will be part of the Implementation Platform at Ariadne Labs and work on the Ambulatory Safety Net (ASN) Implementation Collaborative, a multi-modal, multi-diagnosis learning community supporting Boston-area hospitals to launch ASNs. In this role, the specialist will serve as an internal and external team leader and faculty for day-to-day project activities, developing relationships with key stakeholders at Ariadne Labs and collaborative member organizations, maintaining effective communication and knowledge management with all stakeholders, and driving the content development through all phases of the work.
The Implementation Platform includes a Director, Assistant Director, Platform Coordinator, Clinical Implementation Specialists, and an Implementation Specialist. The specialist will engage at a deep level across clinical domains to build the capabilities, systems, and processes needed to deliver scalable and sustainable solutions. They will be responsible for fostering relationships between Ariadne Labs and the leaders and champions of healthcare facilities where implementation is taking place by effectively applying core principles of quality theory.
This is a temporary, part-time position that will begin at 8 hour per week for approximately 2 months and then increase to 24-36 hours per week for an additional 5 months.
Primary Duties and Responsibilities:
- Manage relationships with local quality and clinical champions and provide ongoing support in implementation efforts through coaching calls, learning sessions, one-on-one advising, implementation trainings, and remote methods.
- Develop materials, including implementation references, learning session content and any other needed materials to support implementation and dissemination activities.
- Teach core aspects of quality improvement to collaborative members participating, including, but not limited to, measurement, process and workflow development, stakeholder engagement, and patient and family communication.
- Lead operationalization of measurement strategy for collaborative participants
- Attend weekly meetings between Ariadne Labs and funder
- Attend internal team working sessions and present on progress of work and identify potential roadblocks
- Co-design and improve program activities, including modifying program structures, creating curricula, designing and facilitating trainings, developing agendas and testing new approaches to meet desired goals.
- Synthesize lessons learned at Ariadne Labs in implementation, coaching, adaptation, and adoption of interventions among end users in order to improve the interventions and increase Ariadne Labs’ ability to affect change and increase uptake of proven interventions.
- Draw upon healthcare experience to represent all stakeholders in our work, including patients and families.
- Foster curiosity to enhance and build knowledge on quality theory and Improvement Science, and be able to apply in all aspects of our work internally and externally.
- BA/BS required.
- Masters in related field strongly preferred (MSN, MPH)
- Minimum 5 years of direct experience working in a healthcare setting is preferred.
- Minimum 5 years of direct experience working in the field of implementation and/or quality improvement is preferred.
- Strong ability to gather, synthesize and translate stakeholders’ needs and provide recommendations.
- Strong communication skills, including technical writing, public speaking, small and large group facilitation and training.
- Experience working with a variety of stakeholders, including clinicians and hospital leadership.
- Experience leading/facilitating complex quality improvement initiatives in the healthcare setting.
- Detailed-focused and managing towards aggressive timelines.
- Able to maneuver through complex political situations to achieve desired outcomes.
- Strong negotiation, decision making, and delegation skills.
- The ability to establish and maintain meaningful relationships with a diverse group of professionals
- Strong planning, problem solving and analytical skills
- Understanding of the principles of quality improvement and performance measurement
- Proficiency in Word, Excel, and PowerPoint; Familiarity with Google Drive is a plus
- Building Partnerships
- Embracing Change
- Pursuing Excellence
- Teamwork and Collaboration
- Relationship Management
- Cultural Awareness
The University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard’s Vaccine & Booster Requirements. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University’s “COVID-19 Vaccine Information” webpage.
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