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Serious Illness Clinical Quality Improvement Specialist


Ariadne Labs is a joint center for health systems innovation at Brigham and Women’s Hospital and the Harvard T. H. Chan School of Public Health. Our goal is to drive scalable solutions for better care at critical moments in people’s lives everywhere. Better care means better health outcomes, lower costs, and more actual caring. Critical means solving health systems failures that have major impact, typically touching people by the millions. Ariadne Labs currently has programs in the areas of childbirth, surgery, primary care and palliative care.

The Serious Illness Clinical Implementation Specialist will be embedded within the Serious Illness Care Program (SICP) at Ariadne Labs and will report directly to the Assistant Director of the Implementation Platform, with a dotted line to the Serious Illness Care Program’s Associate Director of Project Management. 

The Serious Illness Care Program’s goal is for every patient with a serious illness to feel known and cared for on their own terms, which focuses on more, better, and earlier conversations with their clinicians about their goals, values, and priorities that will inform their future care

The Implementation Platform provides support across all of Ariadne Labs projects and programs in designing, testing, and delivering effective quality improvement solutions and implementation plans, in accordance with project goals, to meet the needs of end users.

The implementation platform and serious illness care program believe strongly in the values of teamwork, respect, ongoing learning and engagement to support work towards our visions. 

The Specialist will work on the Serious Illness Care Program in designing, testing, and delivering effective solutions to ensure that all people with serious illness feel known and cared for on their own terms. They will engage in implementation and research activities that support this work at a national scale and will include a focus on increasing access for underserved populations. The Specialist will be responsible for providing technical assistance to partners implementing SICP, including applying core principles of quality improvement and implementation science. Additionally, the Specialist will lead training of clinicians to spread the important communication skills necessary to use the Serious Illness Conversation Guide. 

Primary Duties and Responsibilities:

  • Serious Illness Care Program
    • Provide implementation support and technical assistance to health systems and other partners implementing the Serious Illness Care Program to accelerate adoption. 
    • Teach the Serious Illness Conversation Guide, and accompanying teacher training, which includes expanding this training across disciplines. 
    • Collaborate on research that supports SICP’s vision, especially in increasing access to underserved populations that informs design and test of new solutions.
    • Frontline clinical and process experience in order to represent all stakeholders in our work, including patients and families.
    • Drive project design and learning to co-develop clear project goals with SICP Faculty and Staff that are visible and are then applied to the development of toolkits and implementation guides that can be adapted and customized for all projects
    • Co-design and improve program activities with SICP Faculty and Staff, including modifying program structures, creating curricula, designing and facilitating trainings, developing agendas and testing new approaches to meet desired goals.
    • Develop materials, case studies, blogs, training curriculum, and any other needed materials to support the implementation and dissemination activities of SICP.
    • Collaborate on research that supports SICP’s vision, especially in increasing access to underserved populations that informs design and test of new solutions.
    • Contribute to grant writing, proposal development, scientific writing, and impact assessment to promote the work of the Serious Illness Care Program.

  • Implementation Platform
    • Synthesize lessons learned at Ariadne Labs in implementation, coaching, adaptation, and adoption of interventions among end users in order to improve the interventions and increase Ariadne Labs’ ability to affect change and increase uptake of proven interventions
    • Foster curiosity to enhance and build knowledge on quality theory and Improvement Science, and be able to apply in all aspects of our work internally and externally.
    • Represent the nursing, social work, and/or clinical perspective within Ariadne Labs in developing implementation tools and resources that foster interdisciplinary approaches

  • Ariadne Labs
    • Participate in organization wide meetings, such as All Hands and ALM, that promote understanding of Ariadne Labs and provide professional development opportunities
    • Represent Ariadne Labs professionally with staff, guests, donors, callers, and external visitors; greet guests, candidates, and donors
    • Perform other related duties and responsibilities as required; provide cross coverage as needed

Qualifications: 

  • BA/BS required; Master’s preferred (Nursing, Social Work, NP, PA) 
  • Preferred 5 years+ of direct experience working of clinical work, particularly experience caring for patients with a serious illness and working with diverse and underserved populations
  • Experience in implementation, quality improvement and innovation in healthcare is preferred
  • Experience and interest in teaching/educating clinicians at all levels
  • Exposure to and interest in participating in academic research 
  • Strong ability to gather, synthesize and translate stakeholders’ needs and provide recommendations
  • Strong communication skills, including technical writing, public speaking, small and large group facilitation and training
  • Experience leading/facilitating complex quality improvement initiatives in the healthcare setting including QI collaboratives 
  • Experience with managing concurrent implementation efforts with multiple teams
  • Project management skills, including stakeholder engagement, planning, decision making, attention to detail and managing towards aggressive timelines preferred.

Required Skills:

  • The ability to establish and maintain meaningful relationships with a diverse group of professionals
  • Strong planning, problem solving and analytical skills
  • Understanding of the principles of healthcare transformation, quality improvement and performance measurement
  • Proficiency in Google Suite, Word, Excel, and PowerPoint. Familiarity with Qualtrics, RedCap and other research tools preferred
  • Work effectively in teams and independently; 
  • Comfort with remote work utilizing asynchronous management tools (Trello, Slack, etc)

Competencies:

  • Building Partnerships
  • Embracing Change
  • Pursuing Excellence
  • Teamwork and Collaboration
  • Organizational Awareness
  • Cultural Awareness

To apply or for more information please click here.