The PACT Collaborative, convened through a partnership between Ariadne Labs, the Collaborative for Accountability and Improvement (CAI), and the Institute for Healthcare Improvement (IHI), today announced the launch of the first learning sessions of their Breakthrough Series Collaborative. PACT brings the nation’s foremost experts in Communication and Resolution Programs (CRPs) together with health care organizations leading the way in responding to harm events with integrity, empathy, and learning.
“CRPs support health systems in respectfully and compassionately interacting with patients or residents who have been harmed by their health care,” said Thomas Gallagher, MD, Executive Director for the Collaborative for Accountability and Improvement. “While CRPs are gaining traction, their effectiveness hinges on successful implementation. We’re honored to work with leading health care organizations to accelerate the spread of CRPs nationwide.”
Over the next 12 months, teams from 40 facilities representing 20 health care organizations at various stages of CRP implementation will engage in a Breakthrough Series Collaborative. This systematic approach to health care quality improvement allows organizations and providers to test and measure practice innovations and share their experiences in an effort to accelerate learning and widespread implementation of best practices. Throughout the PACT Collaborative sessions, teams involved in PACT will participate in learning sessions to explore best practices and learn the fundamental elements of implementing comprehensive, highly reliable CRPs. Between learning sessions, participants will take part in action periods, during which they will apply their learnings to CRP implementation at their own organizations in real time.
“Each of these organizations has committed to closing gaps in safety and communication by introducing a structured CRP to respond compassionately when patient harm occurs,” said Evan Benjamin, MD, Director of Community Innovation at Ariadne Labs. “Through our learning sessions, we aim to further support them in ensuring the best possible care for every patient, every time.”
In addition to support from expert faculty during the learning series, participants will also have the opportunity to learn from their peers and share their successes and challenges as they work to implement CRPs at their home institutions.
“Our learning sessions will offer the opportunity for organizations to hear from experts while also gaining support from peers,” said Allison Perry, MA, Senior Director at IHI. “We’re excited to see our participants expand their knowledge of CRPs over the next year and translate what they learn into improved patient care.”
PACT is led by Director Melissa Parkerton of Ariadne Labs and Associate Director Paulina Osinska of CAI, with additional support from staff at all three partner organizations.
PACT is made possible by major sponsorship from Liberty Mutual and Constellation, and additional support from Medplace, NAHQ, Vizient, and Cynosure.
For more information about PACT, or to join the waitlist for the next health system cohort, visit https://www.ariadnelabs.org/pact/.
Ariadne Labs is a joint center for health systems innovation at Brigham & Women’s Hospital and the Harvard T.H. Chan School of Public Health. With a mission to save lives and reduce suffering, our vision is that health systems equitably deliver the best possible care for every patient, everywhere, every time. We use human centered design, health systems implementation science, public health expertise, and frontline clinical care experience to design, test and spread scalable systems-level solutions to some of health care’s biggest problems. From developing checklists and conversation guides to fostering international collaborations and establishing global standards of measurement, our work has been accessed in more than 165 countries, touching hundreds of millions of lives.
The Collaborative for Accountability and Improvement (CAI) is a program of the University of Washington. CAI serves to advance highly reliable communication-and-resolution programs that meet the needs of patients, families, and providers for accountability, compassion, transparency, and improvement after patient harm. Visit communicationandresolution.org for more information.
The Institute for Healthcare Improvement (IHI) is an independent not-for-profit organization based in Boston, Massachusetts, USA. For 30 years, IHI has used improvement science to advance and sustain better outcomes in health and health systems across the world. IHI brings awareness of safety and quality to millions, catalyzes learning and the systematic improvement of care, develops solutions to previously intractable challenges, and mobilizes health systems, communities, regions, and nations to reduce harm and deaths. IHI works in collaboration with the growing IHI community to spark bold, inventive ways to improve the health of individuals and populations. IHI generates optimism, harvests fresh ideas, and supports anyone, anywhere who wants to profoundly change health and health care for the better. Learn more at ihi.org.