The Pathway to Accountability, Compassion, and Transparency (PACT) is a learning community committed to improving the way healthcare organizations respond to and learn from harm events.
PACT seeks to ensure that every healthcare organization has a comprehensive, highly reliable process in place for responding when patients are harmed by their care. These programs go by many names – CRP, CANDOR, and CARe are a few – but whatever they are called, they ensure that patients, families, and providers are supported after harm events; that communication is transparent and respectful; that organizations learn from events and improve patient safety as a result; and that when it’s appropriate, financial and non-financial compensation is offered.
There are three ways you can get involved in PACT:
- If you are brand new to the idea of a harm response program and want to explore the concepts on your own time, our Community of Practice is perfect for you and will be launching soon!
- If you are ready to fully implement or dramatically improve your harm response program, the robust support of the PACT Collaborative is for you.
- If you have a mature harm response program in place and want a community of support around sustainability while you step up as an innovative leader in the field, please join our PACT Leadership and Innovation Network.
The PACT collaborative has proved essential to helping health systems build CRPs that work. The strength of the collaborative lies in showing organizations how to convert CRPs from a vision into practice. I’d encourage any organization seeking to implement a meaningful CRP to join this invaluable effort.
– Allen Kachalia, MD, JD, Senior Vice President, Patient Safety and Quality, Johns Hopkins Medicine
We invite you to get started on your path to a harm response program by exploring some of our tools: