About PACT
When patients experience harm due to healthcare, the stakes are incredibly high—for patients and families, healthcare providers, organizations, and liability insurers. The way these situations are handled can either heal or deepen wounds, rebuild trust or erode it further.
The Pathway to Accountability, Compassion, and Transparency (PACT) Collaborative is a learning community dedicated to helping healthcare organizations create a highly reliable process for responding to and learning from patient harm. While these programs go by many names—like Communication and Resolution/Reconciliation Programs (CRPs), CANDOR, or CARe—they all aim to ensure patients, families, and providers are supported after a harm event. These programs also promote transparent communication, facilitate learning and safety improvements, and offer compensation when appropriate.
The PACT Collaborative is modeled on the IHI’s Breakthrough Series Collaborative, which brings together organizations to test and measure practice innovations and accelerate the adoption of best practices. Over a year-long experience, organizations work together to build long-term success.
Ariadne Labs and The Center for Harm Response partner to convene the PACT Collaborative. To learn more about how PACT might support your organization, visit https://harmresponse.org/ or contact Melissa Parkerton, PACT Director at melispa@UW.edu.