About the PACT Collaborative

Participation in the PACT Collaborative provides essential patient- and resident-centered tools, measurement strategies, technical assistance, coaching, and targeted systems change. While our 2022-2023 cohort is closed, organizations can request to be added to the waitlist for our next cohort.

Why Join the PACT Collaborative

PACT Collaborative participants are members of a community committed to successful implementation of comprehensive, highly reliable Communication and Resolution Programs. Participants have the opportunity to:

  • Participate in dynamic, interactive learning sessions providing best practices and implementation guidance 
  • Receive support and coaching from nationally recognized expert faculty 
  • Access innovative new tools to support each stage of the CRP process 
  • Tap into the wisdom of your peers as they share implementation experiences, challenges, and solutions 
  • Learn how to measure CRP effectiveness using measurement tools to ensure that your CRP processes are truly hardwired.

During learning sessions, participants virtually convene with their Collaborative cohort to learn best practices and share the solutions. During the intervening action periods, participants apply their learnings to CRP implementation at their organizations in real time and join monthly cohort check-ins to ask questions and stay on track.

Schedule of Virtual Learning Sessions

  • Learning session for leaders (half day)
  • 4-week action period
  • Learning session 1 (3 half-days)
  • 3-month action period
  • Learning session 2 (3 half-days)
  • 4-month action period
  • Learning session 3 (2 half days)
  • 5-month action period
  • Final learning session and celebration (full day)

If your organization is ready to accelerate the impact of your CRP, the PACT Collaborative is ready to provide you with the tools and strategies that you need and a community of support while you work toward your goals.

A Communication and Resolution Program (CRP) is a principled, comprehensive, and systematic approach to preventing and responding to harm while meeting the needs of patients or residents, providers, and health care organizations. A highly reliable CRP helps you and those in your care to understand what happened, preserves the patient/resident/family relationship with their health care providers, and ensures that lessons are learned from every event so that safety is improved.