Participation in the PACT Collaborative provides innovative tools, robust measurement strategies, as-needed technical assistance, active coaching by key faculty, and targeted systems change.
Why Join the PACT Collaborative
Many organizations have begun to explore implementation of harm response programs (like CANDOR or Communication and Resolution Programs), but the PACT Collaborative goes far beyond the trainings that organizations have previously undertaken, featuring new tools and resources, metrics, individualized learning from core faculty, and shared learning among peers.
PACT will help organizations move from a disjointed and inconsistent response to harm events to a a highly reliable process for responding to patient harm that supports the needs of all involved.
PACT Participants will:
- Participate in dynamic, interactive learning sessions providing best practices and implementation guidance
- Receive support and coaching from nationally recognized expert faculty
- Access innovative new tools to support each stage of your process
- Tap into the wisdom of your peers as they share implementation experiences, challenges, and solutions
- Learn how to measure the effectiveness of your program using measurement tools to ensure that your processes are truly hardwired
The PACT Collaborative centers Accountability, Compassion, and Transparency throughout the curriculum. As a participant in this Collaborative, you will be provided with innovative tools and robust support for the key drivers of successful CRP implementation:
- Strong Leadership Engagement
- Highly Reliable CRP Processes
- Respectful Patient Partnership
- Support for Involved Providers as well as Impacted Patients and Families
- Measurement Strategies & Tools
The PACT Collaborative is modeled on IHI’s Breakthrough Series (BTS) Collaborative. This systematic approach convenes healthcare organizations to test and measure practice innovations while sharing their experiences to accelerate learning and widespread implementation of best practices. Your experience will involve working together with other organizations who share your goals.
Participating in a Collaborative is an excellent foundational approach to creating long-term success. This method can help healthcare organizations accelerate work that is underway and plan for meaningful progress over time. However, it is important to note that the work of genuinely developing and embedding a Communication and Resolution Program is a multi-year process
The PACT Collaborative Experience
PACT Participants will attend six learning sessions over the course of a year. Learning Sessions are an excellent opportunity to experience the “All Teach, All Learn” dynamic of a Collaborative as we create time for sharing successes among teams, interacting with faculty, learning about new changes to test, solidifying skills in the Model for Improvement, and team planning for the next action period. Five learning sessions will be highly interactive virtual sessions and one will be a simulation-rich in-person session. The five virtual learning sessions will each be presented over two half-days while the one in-person session will be presented over a single full day.
Between learning sessions, Collaborative Teams will enter action periods, focusing on implementation of the best practices introduced in the learning sessions, attending monthly check-ins with a smaller cohort within the Collaborative, and consulting with their assigned faculty coach. The PACT Collaborative also involves extensive shared learning among the participating organizations, building upon their experiences to date, which may occur during learning sessions and action periods.