Jafet Arrieta, MD, MMSc, is a Project Director and Improvement Advisor for the Institute for Healthcare Improvement (IHI). She supports the development and implementation of quality improvement (QI) projects and teaches QI methods across Latin America and the United States. She has extensive experience in operational, oversight, management, and leadership roles within the areas of public health, quality improvement, and health systems strengthening. Jafet previously served as Improvement Advisor for the Latin American Consortium for Innovation, Quality and Safety in Healthcare (CLICSS), leading the implementation of two multi-country QI collaboratives aimed at improving patient safety in Latin American hospitals, and as Director of Operations for Partners In Health Mexico, helping establish a public-private partnership with the Ministry of Health of the state of Chiapas to improve access to high quality care in one of the most underserved regions of Mexico. She holds a Master of Medical Sciences in Global Health Delivery degree from Harvard Medical School, and is finishing a Doctor of Public Health degree at the Harvard T.H. Chan School of Public Health.
Katherine (Katie) Shea Barrett is the Policy Director for Care Delivery Transformation and Strategy at the Massachusetts Health Policy Commission (HPC). The HPC, established in 2012, is an independent state agency charged with monitoring health care spending growth in Massachusetts and providing data-driven policy recommendations regarding health care delivery and payment system reform. She is responsible for the agency’s work in supporting delivery system transformation through investment and evaluation design, certification programs, payment reform and policy development. Previously, she’s held roles at the Beth Israel Deaconess Care Organization, BCBSMA, the Massachusetts Executive Office of Health and Human Services and the Commonwealth Fund related to value-based payment design and implementation, quality measurement and disparities initiatives. She is passionate about ensuring access to high-quality health care for low-income residents of the Commonwealth. Katie holds both a BA and an MPH from Columbia University and lives in Walpole with her husband and two children.
Mary Brindle is a Canadian Health Systems researcher and runs a quality and safety research platform at The University of Calgary. She was a visiting scholar at Ariadne Labs and member of the Safe Surgery research group. She continues to collaborate closely with Ariadne, working to develop a pediatric-specific surgical checklist in partnership with the Pediatric Surgical Chiefs of Canada. Dr. Brindle is working with the surgical safety group to re-examine the performance of the surgical safety checklist in high-income countries to determine aspects that may need to be updated for best performance including an exploration of how debriefing can be used to improve system function within high performing environments.
Robyn Churchill provides strategic guidance to Clinton Health Access Initiative’s SRMNH, and HRH initiatives in multiple countries. She collaborated with Ariadne Labs Safe Childbirth Checklist team on a Zambian pilot program, integrating the Safe Childbirth Checklist into a systems mentoring program in rural health facilities. The program successfully demonstrated improved systems function (supplies, documentation and appropriate clinical behaviors) after mentoring on systems processes as well as checklist use. The Zambian Ministry of Health is now planning to scale up the Safe Childbirth Checklist across a full province.
Jonathan Clarke’s research centers on the application of network analysis to high-dimensional routinely collected health care data. He investigates the interdependence of health care providers and predicts the safety and equity implications of changes in the structure and funding of health systems. He aims to understand the relationship between hospitals and communities, and in doing so facilitate the delivery of high quality specialist care at a local level.
Mohammad Dar, MD (Modar) serves as the Medical Director for ACOs and MCOs at MassHealth, the combined program for Medicaid and CHIP in Massachusetts. In this role, he focuses on delivery system reforms that are bringing MassHealth into an Accountable Care Framework.
In previous roles, Mohammad has worked on implementation of the Affordable Care Act at the White House Office of Health Reform, and volunteered with public health initiatives in rural Uganda. He was also the founder and first President of the Student Association of Michigan. Mohammad graduated from the University of Michigan where he served as Student Body President, and the University of Michigan Medical School where he graduated in the top of his class. He completed his residency training at Harvard Medical School and Brigham and Women’s Hospital, from which he received the Resident Mentor and Golden Stethoscope awards. He is a practicing Internist at the Boston VA Healthcare System.
Dr. Susan DeSanto-Madeya, is a PhD-prepared, advanced practice nurse. She is an Associate Clinical Professor in the William F. Connell School of Nursing (CSON) at Boston College (BC). She teaches Palliative Care in the CSON graduate programs, and has developed and implemented the Interdisciplinary Palliative Care Certificate program, the first interdisciplinary certificate program at Boston College. In 2016, Dr. DeSanto-Madeya was selected as a Cambia Foundation Sojourns Palliative Care Scholar Leader.
Dr. DeSanto-Madeya is a patient-family centered palliative care nurse researcher. Her research is focused on improving the quality of care and quality of life outcomes for individuals living with serious illness and their family caregivers across the healthcare continuum. Her research interests and current work in palliative and end-of-life care have evolved from over 20 years of clinical experiences working with adult populations in a variety of settings from the intensive care unit to the community. Her work through direct patient/family care and research with varying populations has demonstrated that physical, psychological, social, and spiritual pain, distress, and suffering negatively influence patients’ and family’s quality of life, and that quality of life in the dying process can be enhanced through early assessment and intervention. As an educator of graduate nursing students in the palliative care specialty program and the adult-geriatric advanced practice, an advanced practice nurse with End-of-Life Nurse Educator Consortium training, and as a nurse researcher, she has focused her efforts on improving the quality of life and care for persons living with serious illness and their families across the illness continuum from diagnosis through death.
Susan Wolf Ditkoff is a partner and co-head of the Philanthropy Practice at The Bridgespan Group. Since 2001, she has advised philanthropists leading planning and design teams with leaders who are implementing large-scale social change initiatives. She has been a long-standing advocate for solutions that engage and are owned by the people and communities they are intended to benefit, and identifying and dismantling the many tentacles of structural racism embedded in our current systems. In addition to advising clients, recent authored publications include: When Philanthropy Meets Advocacy (Stanford Social Innovation Review 2018) and Audacious Philanthropy (Harvard Business Review 2017, Forbes India, the Chronicle of Philanthropy, and 15-casebook compendium). Selected interviews and podcasts include: Philanthropy and Advocacy in a Democracy (Business of Giving with Denver Fredrick podcast 2018); A Field Guide to Audacious Philanthropy (Fast Company 2017); Successful Social Change Takes Patience (TinySpark with Amy Costello podcast 2017); Audacious Philanthropy (Bloomberg Radio 2017); Large-Scale Social Impact Requires Decades-Long Effort (Philanthropy News Digest 2017); The Art of Saying No as a Philanthropist (New York Times 2016).
Outside of Bridgespan, Susan has been an elected local official for ten years, most recently as chairman of her town’s school board and co-chair of a ~$200m building project. She was formerly a Vice President of the Harvard Business School Alumni Board of Directors; Co-President, HBS Social Enterprise Alumni Association; Leadership Coach in the HBS Executive Education program; the Co-Founder of the HBS Social Venture Competition, and Visiting Lab Fellow, Edmund J. Safra Center for Ethics at Harvard. Before 2000 she helped launch new subsidiary of Merck & Co. which doubled in its first three years to more than $1 billion in revenue; was a financial analyst and nonprofit fellow with McKinsey & Co.; and a bilingual public school classroom paraprofessional. She graduated from Yale (BA in Linguistics, thesis on bilingual education and training in anthropological ethnography) and Harvard (MBA).
Jim Glasheen, PhD, is the executive vice chancellor for innovation and business development at UMass Medical School, a position in which he leads a comprehensive and strategic approach to strengthening the scope and impact of the medical school’s biomedical research enterprise, which currently exceeds $250 million in annual external funding; and leveraging the commercialization of the IP portfolio through alliances, collaborations, agreements and partnerships with new and established life sciences partners.
Dr. Glasheen was previously a general partner at Technology Partners, a venture capital fund in California. Companies in which he was an investor and/or board member include Cadence Pharmaceuticals (CADX then acquired by Mallinckrodt), Revance Therapeutics (RVNC), Iomai (IOMI then acquired by Intercell), Incline Therapeutics (acquired by The Medicines Company), Transcend Medical (acquired by Novartis), Vision 5 (acquired by Allergan), Corcept (CORT), and Elcelyx (private).
Glasheen is also the co-founder and co-chairman of the ConsumerMed, a nonprofit organization focused on patient-centered health. Prior to his venture career, he was a consultant with McKinsey and Company and was a leader within their pharmaceuticals and medical products practice.
He is a graduate of Duke University and Harvard University, where he earned a PhD in biology. He completed by a postdoctoral fellowship at the University of California Berkeley.
Jennifer Goldsmith is responsible for overseeing research, education, programs, and administration within the Brigham & Women’s Hospital Division of Global Health Equity. In this role, she collaborates with faculty from Partners In Health and the Department of Global Health and Social Medicine at Harvard Medical School to expand programs and grant support related to the Division’s mission of reducing disparities in disease burden and improving care both domestically and globally. Ms. Goldsmith also supports health equity efforts within the BWH Department of Medicine and co-teaches courses on global health project management at the BU School of Public Health and Tufts University.
Nance Goldstein’s research focuses on the emerging demands on physicians to lead innovation and change, capacities that medical training and experience do not train for or encourage. A leadership coach and trainer, she works with physicians and clinicians to take leadership to improve care at the same time that they enhance their experience of medicine. Leaders need more self-awareness and tolerance for conflict, confusion and complexity than previously. Learning this takes time, practice, mistakes and support. She aims to create scalable ways to gain deep competence.
Her programs, webinars (Boston Children’s Hospital, Beth Israel Deaconess HC, Massachusetts Medical Society, AMWA, etc.) and writing offer accessible evidence-based strategies to solve current challenges.Take Charge of Your Practice identifies critical elements for leading innovation. Also Choose Different: Physicians Reduce Burnout Symptoms to Enjoy Medicine Again and How to Make your 20somethings Happier, So You All Pull Together. In her podcast Finding Me in Medicine Again – conversations with physicians – will focus on challenging leadership moments and the ways they solved them.
Bob Gramling, M.D., D.Sc.is the Holly & Bob Miller Chair in Palliative Medicine and Division Chief of Palliative Medicine in the Department of Family Medicine at the University of Vermont. Bob and his team are implementing the Serious Illness Care Program at multiple sites within the University of Vermont Health Network (much of Vermont and Adirondack region of New York). Bob’s research focuses on prognosis & decision-making conversations in serious illness care settings, most recently focused on developing Natural Language Processing and Machine Learning approaches for automating communication measurement. He has authored more than 85 publications and received research funding from the National Institutes of Health, the National Palliative Care Research Center, the Greenwall Bioethics Foundation and the American Cancer Society. Bob received his undergraduate degree from Colby College, his Doctor of Medicine from Dartmouth Medical School, and his Doctor of Science (Epidemiology) from Boston University School of Public Health.
Alex Hannenberg plays a key role in the Safe Surgery Program at Ariadne Labs. He has been co-investigator on a project designing a toolkit to improve implementation of operating room crisis checklists and is principal investigator on a Spark project designing new, more accessible approaches to team training. Dr. Hannenberg is a past president of the American Society of Anesthesiologists where he led the development of physician quality measures in anesthesiology and critical care for the American Medical Association Physician Consortium for Performance Improvement.
Lisa Hirschhorn is an expert in implementation and improvement science methods which she uses to study and improve implementation of interventions targeting inequities in quality and outcomes of care. Prior to her moving to Northwestern she ed the Implementation and improvement Platform at Ariadne Labs working across the programs including BetterBirth, Safe Surgery and Serious Illness. She continues to work with the PHC team at Ariadne Labs to develop better measurement and improvement in primary care in low and middle income countries. Her other current work includes monitoring and evaluation and studying interventions to improve access, utilization, quality and outcomes of prevention and care in the United States and internationally including Rwanda, Liberia and Kenya.
Sarah has worked in a range of operations and transformation roles in Hospitals across the UK, USA and Sierra Leone. Currently, as Director of Strategy Implementation at Brigham and Women’s Hospital, Sarah works with clinical teams in developing new and innovative approaches to improve patient flow, quality and safety. She has worked across four NHS Hospitals in London including King’s College Children’s Hospital, in addition to Boston Medical Center. At King’s College London’s Center for Global Health, Sarah oversaw efforts to build hospital management capacity across Sierra Leone’s health system. Sarah is passionate about the delivery of large scale operational change in Hospitals, developing implementation frameworks and discussing the importance of understanding differing management practices across healthcare organizations globally.
Leonard Kabongo is a quality improvement champion. Through his work, collaborations between Gobabis Hospital, Ariadne Labs in Boston, Royal Hobart Hospital in Tasmania, University of Namibia School of Medicine and the Global Health Community at HSPH were established. Quality improvement projects in anesthesia, surgery, obstetric, and primary health care at Gobabis District were coordinated and supported through this collaborative. As a result, 3 papers were published in peer reviewed journals: British Medical Journal, Anesthesia & Analgesia and International Journal of Integrated Care.
His vision and enthusiasm is to research more and promote scalable and sustainable healthcare interventions which are adaptable in any setting.
Hakim Lakhani is the Director of Process Improvement at Dana-Farber Cancer Institute. He is an Industrial and Management Engineer with a focus on health systems improvement. Mr. Lakhani is passionate about quality and process improvement in health care and has worked in Canada and the US, in the areas of strategy development and implementation, quality and process improvement and analytics and reporting. Mr. Lakhani has worked in acute care academic health sciences centers, rehabilitation, long term care, outpatient and community care, government agencies as well as in management consulting organizations. At Dana-Farber Cancer Institute, he is leading the team focusing on Systems Improvement through the application of System Safety, Human Factors, and Process Improvement principles. Mr. Lakhani is passionate about application of systems engineering, analytics, and human factors approaches to solve patient safety and efficiency problems within health care organizations.
Dr. Bhavna Lall is an internal medicine physician with a diverse background in global public health, medicine, and public administration. Prior to medical school, her work positions included healthcare consulting in the private sector, manager and senior manager positions in non-profits working with the Global AIDS Program under Centers for Disease Control cooperative agreements/funding in Botswana, Zimbabwe, and India on lab strengthening, as well as providing technical assistance for HIV/AIDS Programs in the Caribbean region and Botswana. She also completed an internship in the Dept. of HIV/AIDS at WHO in Geneva while in medical school. Bhavna Lall completed her internal medicine residency at Yale-New Haven Hospital in 2011. She was a Yale Global Health scholar and worked in Kampala, Uganda at Mulago Hospital on the infectious disease wards in 2011. In 2011, she began working at Brigham and Women’s and Faulkner Hospital as a primary care physician and precepted residents at the Brigham and Women’s Jen Center for Primary Care. Following this, she became an internal medicine hospitalist at the Massachusetts General Hospital during which time she also completed a Master in Public Administration at the Harvard Kennedy School of Government in 2014. She joined the Peace Corps as a Medical Officer at their headquarters office in Washington, DC in 2015 and was also on temporary duty as a medical officer in Bangkok, Thailand during July 2015. She returned to Boston in 2016 and joined as an internal medicine hospitalist at Beth Israel Deaconess Medical Center and Instructor of Medicine at Harvard Medical School. Currently, she is an Associate Medical Director in Global Patient Safety Evaluation in gastroenterology at Takeda Pharmaceuticals. She continues to also work as a internal medicine hospitalist at BIDMC. Bhavna has a strong interest in bridging gaps between public health and medicine, low cost diagnostics in global health, access to care issues, and addressing global public health challenges.
Peter K. Lindenauer, MD, MSc, is Assistant Dean for Population Health, Director of the Institute for Healthcare Delivery and Population Science, and Professor of Medicine at the University of Massachusetts Medical School – Baystate, and Professor of Quantitative Health Sciences at the University of Massachusetts Medical School. A hospitalist, and founding Board member of the Society of Hospital Medicine, his research focuses on the implementation and evaluation of interventions to improve care delivery, and on using routinely collected data to evaluate the effectiveness of alternative treatments and care strategies. His research is supported by grants from the National Heart Lung and Blood Institute, and the Agency for Healthcare Research and Quality. He is the author of more than 200 peer-reviewed papers, which have appeared in the New England Journal of Medicine, JAMA, Annals of Internal Medicine, and leading general medicine and subspecialty journals. Dr Lindenauer is a graduate of the University of Chicago, the University of Pennsylvania School of Medicine, and the London School of Economics and Political Science, and completed a residency and chief residency in internal medicine at the University of California San Francisco.
John Loughnane, MD serves as Chief of Innovation at Commonwealth Care Alliance (CCA) and Winter Street Ventures (WSV). A nationally recognized thought leader in the care of dual-eligible patients, his work is focused on improving quality of care and access by leveraging the IoT and voice-first technology to create medically connected homes. While at CCA, he has spearheaded several care delivery interventions including the Mobile Integrated Health/Community Paramedicine Program, CCA’s Inpatient Medical Service at Boston Medical Center, and Life Choices End of Life Program. He is a graduate of the University of Massachusetts Medical School and completed a family practice residency at the University of Washington, Seattle. He is board certified in Family Medicine, Palliative Care and Hospice Medicine and continues to practice as a hospitalist as part of CCA’s Complex Care Service at Boston Medical Center.
Dr. Shruthi Mahalingaiah is a physician-scientist and holds academic appointments in the departments of Obstetrics and Gynecology, Epidemiology, and Physiology/Biophysics at Boston University Medical Campus and School of Public Health. Dr. Mahalingaiah’s research group focuses on the impact of environmental factors and reproductive health in women across the life course. Her current research focuses on ovulation and menstruation disorders, such as polycystic ovary syndrome (PCOS) incidence, as a marker of long term health risks such as diabetes, obesity, abnormal cholesterol profiles, and cardiovascular disease. She has developed an online platform for the study of menstrual disorders (http://sites.bu.edu/pcos) which aims to be a model for global cohort establishment. Her lab is developing an interface to merge with mobile health applications to develop early prediction and track disease progression.
Sarah Bliss Matousek joined Day Health Strategies (DHS) in late 2014 where she has led the development and launch of a private exchange advisory service, building on DHS’s expertise in health insurance exchanges. She has also developed a maturity model to evaluate the capabilities of health insurance exchanges – she is currently using this to aid with sustainability planning for a public exchange. Other client work includes supporting strategic planning and using a change management framework to help implement a large-scale transformation at a provider organization. Dr. Matousek holds an adjunct faculty position at Boston University’s Metropolitan College teaching graduate level courses with a focus on the US health care system and current health reform issues. In addition, she co-leads ongoing global health research with a Boston-based team working remotely on a surgical navigation and outcomes program in rural Haiti.
Laura is a pulmonary/critical care physician at MGH and is currently finishing the Harvard quality/safety fellowship funded by its malpractice insurer Controlled Risk Insurance Company (CRICO). She completed her MPH at the Harvard School of Public Health in August 2018. As a patient safety expert, she studies outcomes related to patient safety and would like to become a grant-funded health services researcher. Examples of projects she is working on involve delivery of non-invasive ventilation outside of the intensive care unit (ICU), strategies to prevent patient harm related to trainees being involved in care and real-time monitoring of adverse events in the ICU.
Rocco Orlando III, MD, is senior vice president and chief medical officer for Hartford HealthCare, the premier health care network in Connecticut with more than 18,000 employees and $2.4 billion in net revenue. Hartford HealthCare is Connecticut’s only truly integrated health care system. The system offers the full continuum of care with six-acute care hospitals, the state’s only air ambulance service, behavioral health and rehabilitation services, a large physician group and clinical integration organization, skilled-nursing and visiting-nurse services, a laboratory system that spans the state, and a number of services for seniors, including senior living facilities. The first chief medical officer for Hartford HealthCare, Dr. Orlando directs and assists Hartford HealthCare clinical staffs in their efforts to achieve national pre-eminence in patient quality and safety and in creating seamless care coordination across the entire network.
Dr. Orlando is a general surgeon who has been on the medical staff of Hartford Hospital for more than 25 years. Throughout his time at Hartford Hospital, he has held various leadership positions, including president of the medical staff and member of the board of directors. Dr. Orlando is responsible for quality and safety, medical affairs, clinical informatics, and risk management at Hartford HealthCare, including co-managing Hartford HealthCare’s captive professional liability company. Dr. Orlando has a national reputation for research and clinical excellence and has delivered more than 100 medical presentations internationally and across the United States. He has written more than 50 medical publications, abstracts and book chapters.
Jennifer Reidy, MD, MS, FAAHPM, is Chief of the Division of Palliative Care at UMass Memorial Health Care, and Associate Professor at the University of Massachusetts Medical School.
Dr. Reidy has a master’s degree in journalism from the Columbia University School of Journalism, and formerly worked as a newspaper reporter. She is passionate about language and relationships in medicine. She has developed innovative curricula to teach goals-of-care conversations with patient actors at UMass Medical School, which has become mandatory training for internal medicine and neurology residents, as well as 4th-year medical students.
Dr. Reidy is currently working as physician leader on a statewide initiative of Massachusetts’ medical schools to train students in serious illness conversations as a graduation requirement.
Dr. Reidy is a UMass Quality Scholar, and has led interdisciplinary teams to engage patients and clinicians in advance care planning and create better systems to manage pain in hospitalized patients.
Dr. Karthik Sivashanker is an Assistant Professor of Psychiatry at the Boston University School of Medicine and currently serves as a staff consultation-liaison psychiatrist and innovation specialist in VA Boston Healthcare. He is also a second-year fellow in the HMS fellowship for Patient Safety and Quality. Dr. Sivashanker has conducted research in various domains, including a one-year Fulbright Fellowship in Venezuela studying the vertical transmission of HIV-AIDS in rural mountain communities. He has written or published on topics, including: quality and safety, opioid use disorders, schizophrenia, ketamine treatment, and cyberbullying. His current interests include quality and systems improvement, addiction psychiatry, and the diffusion of innovation. He is developing a safety net for incidental lung nodules, a system-wide training for unconscious bias and racism, a virtual assistant to reduce opioid misuse in chronic pain patients, and a new program (MIT-Catalyst) that brings together researchers from MIT and the VA.
Kris Torgeson is a former Secretary General of Médecins Sans Frontières/Doctors Without Borders (MSF) International. She collaborates with Ariadne Labs on issues related to improving the safety of surgery and anesthesia in low and middle income countries. At Ariadne, she works closely with Lifebox’s founder and president, Atul Gawande, as well as Lifebox board members William Berry, Alexander Hannenberg, and affiliated member Alex Haynes. Ms. Torgeson also partners with Ariadne Labs on monitoring and evaluation of Lifebox’s equipment, education, and the World Health Organization’s Surgical Safety Checklist programs worldwide.
Jay Want is the Executive Director of the Peterson Center on Health Care. In this capacity, Dr. Want leads the Center’s expanding portfolio of initiatives and grants to identify high-performance models of health care, validate their impact on quality and cost, and facilitate their adoption on a national scale. He was formerly Chief Medical Officer of the Center for Improving Value in Health Care in Colorado, a nonprofit organization that administers the state’s All Payer Claims Database, and a private consultant on payment and delivery system reform.
Thomas Weiser’s research focuses on evaluating the role of surgical care in the delivery of health services in resource poor settings, particularly low and middle income countries. He is interested in quality and cost effectiveness of care and strategies for improving the safety and reliability of surgical delivery in resource poor settings. Dr. Weiser was also a part of the WHO Safe Surgery Saves Lives program with Ariadne Labs’ Executive Director, Dr. Atul Gawande, and Ariadne Labs’ Chief Medical Officer, Dr. Bill Berry, where they created, implemented, evaluated and promoted the WHO Surgical Safety Checklist. He currently leads Clean Cut, a surgical infection prevention program he’s developing with Lifebox, a charity devoted to improving surgical safety worldwide.
Rena Xu graduated from Harvard College. She received joint MD-MBA degrees from Harvard Medical School and Harvard Business School. She completed an internship in general surgery at Massachusetts General Hospital and is currently a resident physician in urologic surgery at Massachusetts General Hospital. She has written for The New Yorker, The Atlantic, and The New England Journal of Medicine (NEJM), and has been a regular contributor to the NEJM blog since 2010.
Prior to Harvard University, Kuanysh Yergaliyev worked at the Department of Integrated Academic Health Systems, Nazarbayev University (Kazakhstan) and held various managerial positions at the Ministry of Health of the Republic of Kazakhstan.
Fields of interests are health policy and management in the Kazakhstani and Central Asia setting, health systems strengthening in middle income countries, evidence-based decision-making, health behavior change programs, health policy advocacy for children and adolescent health and using qualitative methods for health policy research.
Dr. Kuanysh Yergaliyev also is a cofounder and current President of MIRAS Boston Kazakh Cultural Foundation. The Miras Foundation aims to meet cultural and social needs of Kazakh people in Greater Boston Area.