Improving communication between patients and their providers
Too often, patients and their providers face each other over a chasm of misunderstanding and misalignment. Yet the quality of communication directly correlates to the quality of care patients receive. We are working to close this gap by guiding communications that are purposeful—grounded in shared goals, empathy, dignity, and equity. Not only are our innovations improving patient outcomes, but they are also enhancing the provider’s experience of delivering care.
Our palliative care experts lead our work in Serious Illness CareLEARN MORE
Centering patient’s wishes in care decisionsLEARN MORE
Scaling programs to ensure that systems are in place to respond when harm events occur.LEARN MORE