A couple consulting with their doctor.

COMMUNICATION GAPS

Improving communication between patients and their providers

Too often, patients and their providers face each other over a chasm of misunderstanding and misalignment. Yet the quality of communication directly correlates to the quality of care patients receive. We are working to close this gap by guiding communications that are purposeful—grounded in shared goals, empathy, dignity, and equity. Not only are our innovations improving patient outcomes, but they are also enhancing the provider’s experience of delivering care.

Focus Areas

PALLIATIVE CARE

Our palliative care experts lead our work in Serious Illness Care

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Doctor speaking with a patient in an exam room.
RESTORING DIGNITY

Centering patient’s wishes in care decisions

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MEDICAL ERROR

Scaling programs to ensure that systems are in place to respond when harm events occur.

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