Health care’s long-overdue transition to using communication and resolution programs when addressing harm By Molly Craig and Evan Benjamin, MD, MS Apologizing is hard, but doing it well is even harder. From the outset, we are predisposed to find reasons to delay or avoid saying we are sorry. Apologies can feel risky and uncomfortable! Our… Continue reading Can I get an “I’m sorry” with a side of accountability?
PACT aims to improve implementation of Communication and Resolution Programs to compassionately respond to harm events June 8, 2021 – Ariadne Labs, in partnership with the Collaborative for Accountability and Improvement (CAI), and the Institute for Healthcare Improvement (IHI) today announced the launch of the PACT Collaborative: Pathway to Accountability, Compassion, and Transparency, a Breakthrough… Continue reading The Nation’s Leaders in Healthcare Communication and Resolution Programs Launch PACT: Pathway to Accountability, Compassion, and Transparency, a Breakthrough Series Collaborative