The Pathway to Accountability, Compassion, and Transparency (PACT) is a learning community committed to improving the way healthcare organizations respond to and learn from harm events. By joining the PACT Collaborative, you are able to participate in dynamic learning sessions with nationally-recognized expert faculty, connect with peers who are grappling with similar issues and learning… Continue reading What support is available to implement a Communication and Resolution Program (CRP)?
Communication and Resolution Programs (CRPs) have many names. Some commonly used names include CANDOR and CARe. Healthcare organizations sometimes have their own branded CRP with its own acronym. We know that many people, particularly patients and families, do not prefer the common usage of “Communication and Resolution Program,” which may seem reductive by implying that… Continue reading What other names do Communication and Resolution Programs (CRPs) have?
Organizations that are ready to implement or enhance their Communication and Resolution Program (CRP) can apply to the PACT Collaborative by downloading and sending the completed PACT Collaborative Application to pact@ariadnelabs.org. To learn more about the PACT Collaborative, download and review the PACT Collaborative Information Packet or email pact@ariadnelabs.org to schedule time to speak with… Continue reading How do I join The Pathway to Accountability, Compassion, and Transparency (PACT)?
The Pathway to Accountability, Compassion, and Transparency (PACT) is a learning community committed to improving the way healthcare organizations respond to and learn from harm events. PACT seeks to ensure that every healthcare organization has a comprehensive, highly reliable Communication and Resolution Program (CRP) in place for responding when patients are harmed by their care.… Continue reading What is the Pathway to Accountability, Compassion, and Transparency (PACT)?
Communication and Optimal Resolution (CANDOR) is another name for a Communication and Resolution Program (CRP). In fact, CRPs go by many names and each organization may have a unique name for their program. Whatever they are called, they all ensure that patients, families, and providers are supported after harm events; that communication is transparent and… Continue reading What is a CANDOR program?
Communication and Resolution Programs (CRPs) are a principled, comprehensive, systematic approach for responding to patients who have been harmed by their healthcare. They are an integral component of a larger commitment to patient quality and safety, and are implemented for the benefit of both patients and the professionals who deliver care. CRPs seek to meet… Continue reading What is a Communication and Resolution Program (CRP)?
The Pathway to Accountability, Compassion, and Transparency (PACT) today announced the founding members of the PACT Leadership and Innovation Network. With the goal of accelerating national implementation of Communication and Resolution Programs, this first-of-its-kind network brings together thought leaders, national experts, and organizations committed to improving how health care systems respond to patient harm. “Patient… Continue reading PACT Launches Leadership and Innovation Network
The PACT Collaborative, convened through a partnership between Ariadne Labs, the Collaborative for Accountability and Improvement (CAI), and the Institute for Healthcare Improvement (IHI), today announced the launch of the first learning sessions of their Breakthrough Series Collaborative. PACT brings the nation’s foremost experts in Communication and Resolution Programs (CRPs) together with health care organizations… Continue reading PACT Collaborative Will Support 20 Health Care Organizations in Creating Highly Reliable Programs to Respond to Patient Harm
Health care’s long-overdue transition to using communication and resolution programs when addressing harm By Molly Craig and Evan Benjamin, MD, MS Apologizing is hard, but doing it well is even harder. From the outset, we are predisposed to find reasons to delay or avoid saying we are sorry. Apologies can feel risky and uncomfortable! Our… Continue reading Can I get an “I’m sorry” with a side of accountability?