Can I get an “I’m sorry” with a side of accountability?

Health care’s long-overdue transition to using communication and resolution programs when addressing harm By Molly Craig and Evan Benjamin, MD, MS Apologizing is hard, but doing it well is even harder. From the outset, we are predisposed to find reasons to delay or avoid saying we are sorry. Apologies can feel risky and uncomfortable! Our… Continue reading Can I get an “I’m sorry” with a side of accountability?