The Pathway to Accountability, Compassion, and Transparency (PACT) today announced the founding members of the PACT Leadership and Innovation Network. With the goal of accelerating national implementation of Communication and Resolution Programs, this first-of-its-kind network brings together thought leaders, national experts, and organizations committed to improving how health care systems respond to patient harm. “Patient… Continue reading PACT Launches Leadership and Innovation Network
The PACT Collaborative, convened through a partnership between Ariadne Labs, the Collaborative for Accountability and Improvement (CAI), and the Institute for Healthcare Improvement (IHI), today announced the launch of the first learning sessions of their Breakthrough Series Collaborative. PACT brings the nation’s foremost experts in Communication and Resolution Programs (CRPs) together with health care organizations… Continue reading PACT Collaborative Will Support 20 Health Care Organizations in Creating Highly Reliable Programs to Respond to Patient Harm
Health care’s long-overdue transition to using communication and resolution programs when addressing harm By Molly Craig and Evan Benjamin, MD, MS Apologizing is hard, but doing it well is even harder. From the outset, we are predisposed to find reasons to delay or avoid saying we are sorry. Apologies can feel risky and uncomfortable! Our… Continue reading Can I get an “I’m sorry” with a side of accountability?
PACT aims to improve implementation of Communication and Resolution Programs to compassionately respond to harm events June 8, 2021 – Ariadne Labs, in partnership with the Collaborative for Accountability and Improvement (CAI), and the Institute for Healthcare Improvement (IHI) today announced the launch of the PACT Collaborative: Pathway to Accountability, Compassion, and Transparency, a Breakthrough… Continue reading The Nation’s Leaders in Healthcare Communication and Resolution Programs Launch PACT: Pathway to Accountability, Compassion, and Transparency, a Breakthrough Series Collaborative