Applications are now open for the next wave of the PACT Collaborative!
Now is the time to launch or strengthen your organization’s CRP with the PACT Collaborative!
CRPs are also endorsed as a best practice and are supported by top healthcare authorities, including:
- The Joint Commission, National Quality Forum, and Leapfrog
- The U.S. National Steering Committee for Patient Safety
- The World Health Organization
The 2023 President’s Council of Advisors on Science and Technology (PCAST) report named CRPs as one of a few specific initiatives to transform patient safety, the 2024 CMS Patient Safety Structural Measure included a requirement that hospitals must attest to having “a
defined, evidence-based CRP reliably implemented after harm events”, and a recent AHRQ- funded literature review confirmed that CRPs are effective and worth implementing.
The first three waves of the PACT Collaborative involved 40 healthcare organizations from across the US. Through their participation in PACT, they have:
- Refined and adopted process maps to guide a consistent response to harm events
- Developed programs to support providers, staff, patients, and families after harm events
- Broken down silos to allow for true collaboration between patient safety, risk management, quality improvement, claims, and patient relations departments
- Engaged with patients and families to co-develop processes and materials
- Enhanced their harm event identification systems and their event review processes
- Implemented improvements to prevent recurrence of harm events
- Gained confidence in their ability to effectively respond to harm events
To learn more, download and review the PACT Collaborative Information Packet or email Melissa Parkerton, PACT Director, at mparkerton@ariadnelabs.org
Ready to apply? Complete the PACT Application here!
Many healthcare organizations believe that the right way to bring healing and resolution to patients and families when an unexpected and unwelcomed outcome occurs, is through honest, open and on-going communication. However, achieving that goal requires providing their staff with the training, tools and on-going guidance they need to be successful. But organizations don’t have to build these resources alone. The PACT Collaborative can help any organization achieve success. Whether the organization is just beginning this important work, or is well on its journey, the resources provided by the PACT Collaborative are invaluable now, and will continue to be so into the future. Being a member of the PACT Collaborative also brings with it the fellowship and support of the PACT member organizations and their professional staff. Our job together has really just begun.
Larry L. Smith, JD, Vice President, Corporate Risk Management Services, MedStar Health
To learn more about Communication and Resolution Programs, please explore these resources:
BMJ Quality & Safety: Making communication and resolution programmes mission critical in healthcare organisations
JAMA Viewpoint: Another Medical Malpractice Crisis? Try Something Different
Communication and Resolution Programs: What Are They and What Do They Require?
The Impact of CRPs on Liability Costs
NEJM: Responding to Medical Errors — Implementing the Modern Ethical Paradigm
BMJ Quality and Safety: Disclosing medical errors: prioritising the needs of patients and families
If you would like to be contacted by a member of our team to learn more about the PACT Collaborative, please share your information below.