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Why should my organization have a Communication and Resolution Program (CRP)?

Communication and Resolution Programs (CRPs) positively change the experience of healthcare for both patients and providers. CRPs can provide patients and their families what they need to heal and move forward. When a patient is harmed during care, research shows that most patients and their families want an honest explanation of what happened, an apology,… Continue reading Why should my organization have a Communication and Resolution Program (CRP)?

How do I join The Pathway to Accountability, Compassion, and Transparency (PACT)?

Organizations that are ready to implement or enhance their Communication and Resolution Program (CRP) can apply to the PACT Collaborative by downloading and sending the completed PACT Collaborative Application to pact@ariadnelabs.org. To learn more about the PACT Collaborative, download and review the PACT Collaborative Information Packet or email pact@ariadnelabs.org to schedule time to speak with… Continue reading How do I join The Pathway to Accountability, Compassion, and Transparency (PACT)?

What is the Pathway to Accountability, Compassion, and Transparency (PACT)?

The Pathway to Accountability, Compassion, and Transparency (PACT) is a learning community committed to improving the way healthcare organizations respond to and learn from harm events. PACT seeks to ensure that every healthcare organization has a comprehensive, highly reliable Communication and Resolution Program (CRP) in place for responding when patients are harmed by their care.… Continue reading What is the Pathway to Accountability, Compassion, and Transparency (PACT)?

What is a CANDOR program?

Communication and Optimal Resolution (CANDOR) is another name for a Communication and Resolution Program (CRP). In fact, CRPs go by many names and each organization may have a unique name for their program. Whatever they are called, they all ensure that patients, families, and providers are supported after harm events; that communication is transparent and… Continue reading What is a CANDOR program?

What is a Communication and Resolution Program (CRP)?

Communication and Resolution Programs (CRPs) are a principled, comprehensive, systematic approach for responding to patients who have been harmed by their healthcare. They are an integral component of a larger commitment to patient quality and safety, and are implemented for the benefit of both patients and the professionals who deliver care. CRPs seek to meet… Continue reading What is a Communication and Resolution Program (CRP)?

Frequently Asked Questions about Communication and Resolution Programs (CRPs)

Many organizations have begun to explore implementation of harm response programs, often referred to as Communication and Resolution Programs (CRPs). We’ve pulled together some of the most common questions about CRPs and answered them below.

“Know Before You Go” Suggested Resources

NICHD Video Stages of Laborhttps://youtu.be/samWyTjFmS8?feature=shared  Positions for Labor https://thechildbirthprofession.com/wp-content/uploads/2015/07/Change-Positions-For-Labor.pdf  Simkin Roadmap of Labor Explainedhttps://www.lamaze.org/Connecting-the-Dots/the-roadmap-of-labor-a-framework-for-teaching-about-normal-labor  Giving Birth Resources National Partnership for Children and Families https://nationalpartnership.org/childbirthconnection/giving-birth/

TEAMBIRTH IMPLEMENTATION RESOURCES

TeamBirth implementation is not a single event but a journey. We describe this journey using a high level implementation pathway which describes the phases any site will go through to bring about effective and sustainable TeamBirth practice change. The TeamBirth Implementation Pathway provides an evidence-based foundation for an implementation roadmap with activities that guide effective… Continue reading TEAMBIRTH IMPLEMENTATION RESOURCES

Protected: TEAMBIRTH CPAL Cohort 1

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Rural Home Hospital Implementation Roadmap

Creating a home hospital program takes a great deal of financial, time, and personnel resources, just like any service line. With high rates of hospital closures and a significant number of hospitals at risk of being closed across the rural landscape in the United States, many believe a rural home hospital model is key to… Continue reading Rural Home Hospital Implementation Roadmap